The management and treatment of a disease is often dependent on an accurate and precise pathology diagnosis. A second opinion from MyConsult can ensure that you are making the most informed decision about your diagnosis and treatments. In certain cases, special studies and molecular markers may be utilized to help further refine and subclassify the diagnosis, which in turn may offer additional treatment options and plans. Cleveland Clinic is one of the world's most prestigious healthcare organizations, built on a commitment to top quality patient care, education, and research, and has consistently ranked amongst the top hospitals in America by U.S. News & World Report.
The Pathology Department at Cleveland Clinic is one of the largest in the United States and is nationally and internationally renowned. With over 100 pathologists and 12 subspecialties, our pathologists receive many thousands of consultations per year and are consistently recognized as experts in their fields by their peers, frequently lecture in their areas of expertise and publish extensively. Many hold leadership positions in their professional societies and lead research to bring the latest medical achievements to patients as quickly as possible.
There are many situations in which an online pathology second opinion from Cleveland Clinic is valuable. You should think about using this program if you:
We are unable to provide second opinions for pathology readings completed at another Cleveland Clinic location (ie Cleveland Clinic Florida, Cleveland Clinic Abu Dhabi).
The cost to receive an online pathology consultation is $300.00. We accept most major credit cards (MasterCard, Visa, American Express, or Discover) that will not be charged until your second opinion is completed and ready for your review online.
While we will not process your payment of the online second opinion until the final consultation report has been completed and ready for your review online, it is important to understand that once you have given online authorization in Step 5 to the MyConsult staff to proceed with your second opinion request, your opinion process has begun. At this time you may not cancel your request and you will be responsible for the full payment.
MyConsult Online Pathology Second Opinions are not covered by insurance and we are unable to accept any insurance payments.
Yes; however, the patient needs to provide written consent for another individual to request their online second opinion. A signed proxy form can serve as written consent. Please print out a Cleveland Clinic proxy form and have the patient complete, sign and date it. Then include this form with the packet of materials you send to the MyConsult office address.
Cleveland Clinic's MyConsult Online Pathology Second Opinion is currently available only to patients outside the United States who are requesting a second opinion.
If you are patient in the United States and would like a pathology second opinion consultation, you may request a comprehensive online medical second opinion through our medical second opinion service.
Yes, the following consent forms must be completed and submitted to MyConsult in order to receive an online second opinion.
*If the patient is unable to complete the form, a copy of the legal documents verifying the authority of the individual requesting the opinion (Power of Attorney or Court-Appointed Guardian) must accompany the Patient Consent Form when submitted. The form must be signed, dated, witnessed by 2 people, and if possible, notarized.
No, international patients are not required to acquire physician consent in order to request an online pathology second opinion consultation through MyConsult. You are your own best advocate for your health and seeking a second opinion allows you to gain additional knowledge about your diagnosis and available treatment options so you can feel comforted that you are making the most informed healthcare decision.
We are not able to process requests that are not in English and we do not provide a document translation service. All submissions pertaining to your online pathology second opinion consult must be translated prior to being submitted to the Cleveland Clinic MyConsult office. Medical translation services (not within Cleveland Clinic) are available and we would suggest researching to find the one that best suits your needs.
Yes, our staff will need to communicate with you via email to let you know that new information has been sent to your secure online MyConsult account that you will set-up during the registration process. We do not send any medical information to your email account as this is not a secure environment. We strictly send reminders and/or status updates about your pathology second opinion letting you know to log on to your secure account.
As a patient, it is your legal right to have access to your own medical records, including slides and pathology reports. If you encounter difficulties in obtaining the materials, please contact the Cleveland Clinic Pathology Office at 1.800.628.6816 to determine if we can assist in this process.
If you request pathology slides, call the pathology department of the facility that evaluated them and ask about their procedure for obtaining original stained slides. In many instances, pathology glass slides are sent directly to the Cleveland Clinic MyConsult Pathology office by the outside facility. After the Cleveland Clinic pathologist has reviewed your pathology slides, they are returned to the outside facility that originally provided the slides.
Medical Records and Test Results:
Additional medical records and test results may be requested by the expert pathologist after reviewing your slides. In order to obtain these items, you will need to contact your local physician's office or the facility where your tests were performed. While the process may vary, patients typically need to submit a written request for the information.
Please make sure you specify that you would like the records released to you, rather than released to the Cleveland Clinic. Your physician or facility may require seven to 14 days to complete your request and may charge you a copying fee.
We are unable to accept medical information submitted from personal health record systems (ie MyChart, HealtheChart). All medical records must originate from the medical facility's medical records department. All documents must be submitted in English.
International patients that are sending pathology samples need to indicate the following information on their package's commercial invoice to avoid delay at U.S. Customs:
You and the Cleveland Clinic MyConsult staff only. When it comes to handling patients' medical information, Cleveland Clinic has always adhered to the highest standard of privacy. Today, we continue that strict practice when communicating with patients via our website. We ensure your complete privacy via the internet by:
Your computer securely and privately transfers your information to Cleveland Clinic. However, you must use a browser capable of 128-bit encryption, Internet Explorer 6.02 or higher. If our system detects that your browser does not meet this specification, we will notify you and instruct you to upgrade your browser. For more information about security, see our Terms and Conditions of Use.
After carefully reviewing your second opinion request and medical records, our Pathology Institute administration will determine which Cleveland Clinic pathologist is most appropriate to handle your second opinion case. You can view biographical profiles for all MyConsult pathologists at our List of Providers page.
You may cancel your online second opinion request at any time while you are filling out the online forms. Simply click on the "cancel" button at the end of any section to delete your request. However, you may not cancel your consultation once you have authorized us to proceed (upon completion of the online steps) and we have started working on your request.
The timeframe for rendering your online pathology second opinion is typically 2-3 business days after receiving the slides and required materials at Cleveland Clinic. MyConsult pathology processing area will review all of the materials to determine if they have all of the necessary documents needed for the expert pathologist review. Receiving all the required materials is a key piece in making sure that the most comprehensive consultation report is issued to the patient requesting a pathology consult from Cleveland Clinic.
The timeframe may be delayed by a few days when any of the following circumstances apply:
Weekends and holidays are not included in the 2-3 day timeframe; strictly business days.
Please note: Sending materials from outside the U.S. typically takes 3-5 days to reach our office. Please factor this delivery time into the overall turnaround time.
Yes. You may check the status at any time. Simply visit our website and log in to the secure account you set-up during the registration process. Our staff will communicate with you via email to let you know that new information has been sent to your secure online MyConsult account so we recommend checking your email at least once a day. We will notify you by email when:
We will also contact you via phone or email if we have a question about your request.
When you request an online pathology second opinion and provide your credit card information to us, we will store the information in our secure system until your request is complete. We do not store credit card information beyond this time period. If you request an additional online second opinion at a future date, we will ask you to provide your credit card information again. See our Privacy Statement for a full explanation of our information and security practices.
No. Only the Cleveland Clinic team managing your case will see your medical information. See our Privacy Statement for a full explanation.
Yes. Once we complete your online pathology second opinion, we will use a courier service to return any slides, blocks and other materials within approximately two-three weeks. If the slides were sent to us directly from the facility, we will return them to the facility. We are unable to forward pathology glass slides to other locations, and we do not return medical records and diagnostic reports (paperwork). If you would like to save copies of these items, please make sure to make copies prior to sending them to the Cleveland Clinic MyConsult.
Yes. We will mail you your itemized statement/receipt approximately 3 weeks after your second opinion consultation is completed.